North East Parcel Collection Services

North East Parcel Collection Services2021-03-09T13:42:13+00:00

Are you a north-east based online seller, trading via your own website, or one of the many marketplace sites (Amazon, eBay, Etsy etc)? If you’re shipping five or more customer orders per week, you can definitely save time, money and hassle on your parcels with CollectPro. No more repetitive order processing or trips to the post office. CollectPro’s bespoke software integrations let you check orders, compare prices and select delivery service in a couple of clicks, and our local collection drivers will pick up the parcel from your door.

Why should you use CollectPro?

Fully integrated for unparalleled speed, accuracy and responsiveness on parcel processing

Flexible daily or ad-hoc collections no matter how high or low your weekly parcel sending volumes

Same-day collections for true next-day delivery and the best service for your customers

Collections direct from your door – no more trips to the post office or parcel drop-off shop

Responsive application platform across any device or screen size – act fast even when you’re not at your desk

Full tracking information and status updates via the portal for quick, easy reference for customer queries

Coverage Areas

Your local CollectPro drivers can provide north east parcel collection services in most urban and suburban areas of the region, including Newcastle, Gateshead, Washington, Sunderland, Whitley Bay, Durham, North Shields, South Shields, Blyth, the surrounding areas – and more. Our quick quote tool has a built-in coverage checker, so why not submit your details via the link below to find out if CollectPro can help you save time, money and hassle on your parcels collections?

Frequently Asked Questions about
CollectPro’s North East Parcel Collections

How does CollectPro work?2021-03-10T11:16:20+00:00

Very easily! After a simple setup process which allows CollectPro to see the orders incoming from your website, eBay account, Amazon store etc, you’ll see new orders imported into your CollectPro portal as soon as they’re placed, allowing you to manage multiple online stores or seller accounts from one automated feed.

In just a few clicks, you can check the order details, compare the available shipping services and pricing, and select a service level. As soon as you select a shipping option, a collection will be booked without any further action required from you – all part of the service. You only need to book sending of a single parcel to arrange a collection. If the order was processed pre-noon, the collection will definitely be the same business day, although we can agree a specific daily collection time, which then becomes your cut-off time. For example, if your daily collection time is 4pm, you have up to 4pm each day to process and ready for collection any orders placed that day – anything processed after that will be collected the next working day. You can continue adding additional parcels to the same collection, right up until the driver arrives to make the pickup.

Any surcharges or hidden fees I should know about?2021-03-10T12:22:30+00:00

No – we do not apply any additional charges, such as fuel surcharges or residential delivery address surcharges to our pricing; the price quoted for each item shipped on the CollectPro portal is the price you’ll pay, with your total invoice calculated weekly and billed each Monday. You’ll only be required to pay any additional fees or surcharges if, for example, you attempt to send items of incorrect weight or dimensions for the service level or improperly packed goods which incur a manual handling charge; we provide a sending guide to help clients understand how the courier network can apply additional charges and how to be sure of avoiding them. Client Services are also available to give advice where there is any confusion or uncertainty.

How does billing work?2021-03-10T12:06:38+00:00

Once you become a customer of CollectPro, we’ll arrange a Direct Debit setup with you. You’ll receive a simple weekly invoice for the sending costs incurred that week, and payment will automatically be taken by Direct Debit. There are no ongoing charges, subscription fees or costs to use our CollectPro software platform or integrations, so you’ll pay only for the items you send.

I’ve generated a shipping label using CollectPro, do I need to use it the same day it was printed?2021-03-10T12:53:56+00:00

No – sometimes, clients find they are out of stock, or the item they have is not ready for despatch. Labels can be used up to 14 days from the day they are created without issue, as long as they’re used to ship an item of the appropriate size, weight and coverage level.

Are there any items that I cannot or should not send using CollectPro?2021-03-10T12:46:19+00:00

CollectPro services cannot be used to carry any of the below prohibited items;

Animals (including birds, fish, insects, spiders, larvae, pupae etc), Complete Firearms or Firearm Parts (including replicas), Dry Ice, UN-classified Dangerous Goods (including any goods specified as such under IATA, ADR or IMDG regulations), Human / Animal Remains or Ashes, Illegal Goods (goods which are considered illegal in the origin, the transit points and/or the destination countries and would include but not be limited to pirated goods, counterfeit goods, counterfeit goods and narcotics), Ivory and other banned products, Medical Samples (includes bodily fluids and tissue samples both animal and human); Negotiable Instruments in bearer form (this includes but is not limited to blank cheques, blank activated credit cards/debit cards/charge cards or cash dispenser cards, unused stamps, traveller’s cheques, activated SIM cards, money and event tickets), Banderols and Tax Stickers, Bullion, Loose Precious Stones, Drugs (controlled under applicable current Misuse of Drugs legislation), Personal Data, Pornography, Tobacco, Overweight Parcels (that weigh in excess of 31.5kg). This list of items may be amended from time to time.

CollectPro is not a carrier of dangerous goods, however, subject to authorisation by way of an audit, we will allow you to despatch certain dangerous goods in limited quantities. Our definition of dangerous goods includes, but is not limited to, the below common examples:

Aerosols, Adhesives, Ammunition, Aftershaves, Batteries (Wet / Acid Contaning), Batteries (Lithium), Bleach (including oven or patio cleaner), Carbon Dioxide, Chemicals (most types), Disinfectants, Fertilisers, Fire Extinguishers, Fireworks (including Party Poppers), Fuel (Petrol, Diesel, Kerosene, Biofuel), Gas Cylinders, Laptops / Cameras / Power Tools (containing batteries), Life-Saving Appliances, Lighters or Lighter Refills, Matches, Medicines, Medical Waste, Nail Varnish, Paint (Gloss or Lacquer), Perfumes, Pesticides, Screenwash

If you have any questions about specific items that you wish to send, please contact us for bespoke advice or to request an audit.

How many selling channels can I manage using CollectPro?2021-03-10T12:49:20+00:00

As many or as few as you like! One of the key components of our service is our broad range of integrations, to save you time and hassle on processing customer orders, whether you’re using one, two – or many platforms. This is why we’ve created a whole suite of software integrations for the most popular eCommerce platforms, whether you’re selling on an online marketplace like eBay or Amazon, or on your own Shopify or WooCommerce-enabled website. You’ll never need to manually copy and paste delivery information from one platform to another, won’t risk manual processing errors, and could potentially save hours every week. The more platforms you’re selling across, the more time you’re going to save.

Even if you’re using a software platform that we don’t provide a native integration for, as long as your system allows you to export your customer orders into a CSV file format, you can upload them into the CollectPro portal for fast processing. Feel free to contact us to arrange a call with one of our eCommerce specialists if you’re unsure about CollectPro’s compatibility with your website. Where possible, we’ll work with you to help you get the most out of CollectPro, whether that be working with you to develop an integration, or providing our own CollectAPI for your own developers to work with.

For more information about our software integrations, please see this page.

What happens if a customer cancels their order and I no longer need the parcel collected?2021-03-10T12:47:08+00:00

If an order is cancelled and a shipment is no longer required, you can cancel a shipment on the system on the day of the booking is made, and it will not be included in your weekly invoice. If you are not able to cancel it on the same day, you can contact Client Services by the end of the same week (5.00pm Friday) and we can remove the shipment for you – it will not appear on your invoice. Our Monday invoice will include all shipments booked in the previous week, and charges apply, whether or not items were actually sent, if you don’t let us know! There is a Client Services ticketing system built into your CollectPro portal, so simply send us a quick message, and we’ll sort it.

Are there any contracts or minimum terms?2021-03-10T12:16:43+00:00

Although our CollectPro service is designed around building long-term relationships with our clients, we don’t lock anyone into any minimum term agreements, setup or cancellation fees. There are also no ongoing fees or charges for using our CollectPro software platform – you pay only for the items you send with us. We’re sure you’ll love our service, so much so we won’t make you “contractually obliged” to use them.

Can I track shipment status using your software?2021-03-10T12:10:19+00:00

Of course – senders can track their consignments through the CollectPro portal, and customers can be sent email alerts to confirm that a shipment is on its way to them, who it is from, and the shipping reference is provided. Tracking is available via the CollectPro portal, allowing the sender to manage everything from a single portal, and for the customer via the carrier website. Alerts provide a link to the carrier app as well, should the customer want greater visibility.

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